Privacy Policy for Loyalty Manager Copilot AI

Last updated: June 5, 2026

This Privacy Policy describes how Loyalty Manager Copilot AI (the "Service") handles information when used within Microsoft 365 Copilot. This policy applies specifically to the Loyalty Manager Copilot AI service and not to other IntelliThing products, websites, or services unless explicitly stated.

1. Information the Service Processes

Loyalty Manager Copilot AI may process the following types of information, depending on how the Service is used:

• Customer and transaction data uploaded by the user, such as CSV files containing loyalty activity, purchase history, or rewards data
• Business and operational inputs provided by the user during guided workflows
• User prompts and interactions submitted within Microsoft 365 Copilot

The Service is intended for business use and is not designed to collect sensitive personal data such as government-issued identifiers, payment card numbers, or authentication credentials.

2. How Information Is Used

Information processed by Loyalty Manager Copilot AI is used solely to:

• Diagnose loyalty program operational issues
• Generate performance summaries and business insights
• Guide loyalty program design and decision-making

The Service does not use user data for advertising, marketing, or profiling purposes.

3. Data Storage and Retention

Loyalty Manager Copilot AI does not independently store or retain user-uploaded data beyond what is necessary to complete the requested interaction. Data handling and retention are governed by Microsoft 365 Copilot and the user's Microsoft tenant policies.

4. Data Sharing and Disclosure

IntelliThing, Inc. does not sell, rent, or share user data processed by Loyalty Manager Copilot AI with third parties. Data is only processed within the context of Microsoft 365 Copilot and in accordance with Microsoft's applicable terms and privacy commitments.

5. User Control and Responsibility

Users are responsible for ensuring they have the right to upload and process any data used with the Service. Users should avoid submitting personal data beyond what is necessary for business analysis.

6. Security

Loyalty Manager Copilot AI relies on the security controls and compliance frameworks provided by Microsoft 365. IntelliThing, Inc. does not directly manage authentication, access control, or tenant-level data security.

7. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with an updated effective date.

8. Contact

If you have questions about this Privacy Policy or the Loyalty Manager Copilot AI service, contact:
support@intellithing.com