Support for Merchant QBR AutoPilot

Last updated: August 22, 2026 · Applies to: Merchant QBR AutoPilot v4.1

If you need help with Merchant QBR AutoPilot, use the support channels below. This page is the official support resource for this app.

1. Contact Support

Email: support@intellithing.com
Support Hours: Monday-Friday, 9:00 AM-6:00 PM PT
Target Initial Response: within 1 business day

2. What to Include in Your Request

To speed up troubleshooting, include:

App name and environment (for example, Merchant QBR AutoPilot).
Timestamp of the issue and your time zone.
Error message or screenshot.
Request ID / Conversation ID from agent debug info (if available).
Steps to reproduce the issue.

3. Common Issues

Scorecard generation fails: verify storage configuration, file schema, and deployment health.
OneDrive file search or workspace save fails: confirm delegated Microsoft Graph Files.ReadWrite consent and that the file is in the signed-in user's OneDrive.
Batch generation reports partial success: review the per-account status and index to identify invalid rows or failed artifacts.
Authorization failures: confirm Entra app permissions and tenant/app registration state.

4. Service Status

If there is a known incident affecting Merchant QBR AutoPilot, we will provide updates through the support email channel and your designated administrator contact.

5. Escalation