Support for Loyalty Manager Copilot AI

Last updated: June 5, 2026

If you need help with Loyalty Manager Copilot AI, use the support channels below. This page is the official support resource for this app.

1. Contact Support

Email: support@intellithing.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PT
Target Initial Response: within 1 business day

2. What to Include in Your Request

To speed up troubleshooting, include:

App name: Loyalty Manager Copilot AI
Timestamp of the issue and your time zone
Error message or screenshot
Conversation ID from agent debug info (if available)
Steps to reproduce the issue

3. Common Issues

Agent does not respond as expected: try rephrasing your request or starting a new conversation.
Sample data shown instead of live data: this is expected when live integrations are not configured — the agent will indicate when it is using sample data.
App not available in your organization: your IT admin may need to approve the app first. See the IT Admin Approval Guide.

4. Service Status

If there is a known incident affecting Loyalty Manager Copilot AI, we will provide updates through the support email channel and your designated administrator contact.

5. Escalation